ORDER TIMELINE
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Our company handcrafts all products within 1 – 3 business days depending on the product type.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. Scent and color may vary from batch to batch.

Care for your new product(s) by:
* Keep products out of sunlight
* Keep products dry
* Keep products cool, at or below room temperature.

Your product(s) can be damaged if:
*Water is introduced inside the container.
* Left out in the sun.
* Kept at a high temperature.

SHIPPING
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Our company currently ships through the USPS. This may change without notice.

We happily support and love our international customers.
We ship all International products through USPS. This may change without notice.

Cherish Bath and Body is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping Nationally (U.S. Only) on all orders over $75

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to 4 business days to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-refundable items:
* Gift cards
* Gift Wrapping

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.  However, we generally do not offer refunds or returns due to the artisan and perishable nature of our products. If your product arrives damaged however please contact us as soon as possible and we may provide a replacement.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cherishbathandbody.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cherishbathandbody.com for further instructions. 

Our address:

Cherish Bath and Body

1317 North V St #160

Lompoc CA  93436

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.